Last updated: June 2026
Lia is operated by Shefin Muhamed, a sole proprietor based in Kerala, India ("we", "us"). This policy explains how Lia (the service at liaos.space and on WhatsApp) collects, uses, shares, and protects your information. We have tried to keep it plain. It is not legal advice. Where a data protection law that applies to you sets a stricter rule, that rule applies.
Lia is built around conversations about PCOS, also called PCOD and now PMOS. That means you may share sensitive information with us: symptoms, cycle details, moods, lab reports, prescriptions, and photos of medical documents. We treat this as sensitive personal data and handle it with extra care. Please share only what you are comfortable sharing. Lia is not a doctor and does not provide medical diagnosis or treatment.
We use your information to run Lia and reply to you, to remember your story so you do not start from zero each time, to keep the service safe and reliable, to process premium payments, and to meet our legal obligations. We do not sell your personal health conversations to data brokers, and we do not use them to show you third-party ads.
We rely on your consent to process the information you share with Lia, alongside other lawful bases such as performing the service you asked for and meeting legal duties. You can withdraw your consent at any time by deleting your data or closing your account, as described below. Withdrawing consent does not affect processing we already carried out, and some features will stop working without the data they depend on.
Lia generates her replies using AI language models. To deliver the service we share your messages and relevant context with a small number of providers, who process that data on our behalf or under their own terms:
These providers may process your prompts and Lia's outputs as part of delivering the service, under their own terms. Because conversation content can include health information, please keep that in mind when deciding what to share.
We keep your information for as long as your account is active and you keep using Lia. When you ask us to delete your data or close your account:
Subject to the law that applies to you, you can ask us to give you a copy of your data, correct it, or delete it, and you can raise a grievance about how we handle it. Use the in-product options after you sign in at liaos.space, or write to us at the contact below. We will respond within the timelines the law requires.
We use reasonable technical and organizational measures to protect your information, including encryption in transit (HTTPS) and access controls. No method of storing or sending data over the internet is completely secure, so we cannot promise absolute security.
If a personal data breach affects your information, we will act to contain it and will notify the relevant authority and affected users as required by applicable law, including the timelines set under India's data protection rules.
The web product uses a small number of essential cookies and session tokens to keep you signed in and to keep the service secure. We do not use them for third-party advertising.
Lia is intended for adults aged 18 and over. It is not meant for children. Please do not use Lia, or share anyone's information with us, if you are under 18.
We operate from India, and your information is processed there. If you use Lia from another country, your information may be processed in a country with different privacy laws.
We may update this policy from time to time. The "Last updated" date at the top will change when we do. If the changes are significant, we will make a reasonable effort to let you know.
For any privacy question, request, or grievance, contact Shefin Muhamed at founder.liaos@gmail.com. We will acknowledge and respond as required by applicable law.